During this time please check out all of our available support resources here. 

Our advice - we’re here to help

Furlough and cash flow

1. Employers should wait as long as possible to process payroll to allow time for further information on the scheme but we advise that they should still process payroll by the normal date

2. Process payroll for furloughed employees at the rate of 80% of basic pay (if the employee is zero hour then there is no contractual obligation to pay them if no work was undertaken so employers may want to delay payroll until the scheme details for zero hour workers are known)

3. Pay what you can afford to of the net pay due to the employee and record details of the amount paid. The letter here. can be issued with the employee's payslip to explain the situation.

4. You should, as a matter of urgency, seek additional funding to cover the shortfall and in particular, are advised to make an application for a Coronavirus Business Interruption Loan to cover the cost of at least one month's furlough pay. This is the Government's recommended course of action and the Government is covering the first 12 months' interest of any such loan.

Government advice can be found here.

The Coronavirus Business Interruption Loan scheme is overseen by the British Business Bank and their information on the scheme is here.

5. Once you have the funds from either the loan scheme, Job Retention Scheme or any other source of funding you should pay any outstanding payments to the employee as soon as possible

Return to the main resources and advice page by clicking here.

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I don't have Microsoft Office or Microsoft Word, what should I do?

If you don't have Microsoft Office, or Microsoft Word installed on your PC or Mac, don't worry - you can still use our products. You can get a free alternative from Open Office.

Open Office Org is open-source developed alternative to Microsoft Office, developed by a large software company called Oracle. Open Source means the company who build the software, allow 100% use of it, 100% free.

Since Open Office is specifically developed to be exactly the same as Microsoft Office, with all the same programs in the suite (Eg: Word, Excel, Access and Power Point) - it will freely open any Microsoft Office file-format. Meaning, just because a document was written in Microsoft Word, doesn't mean it can't be opened in another program. Open Office will do that, and vise versa.

To download and install Open Office;

  1. Go to
  2. On the left hand side, click 'I want to download Open Office'. In the green box, click the main link which starts with 'Start downloading'
    • Windows Only:When the program has downloaded, click Install and wait for the program to install.
    • MAC OSX Only:When the program has downloaded, a notification box will pop up with an arrow from the Open Office Icon to the Applications Folder in Finder, drag the icon to the Applications folder to install the program.
  3. You are now ready to use Open Office, and the documents you have purchased from us.